Customer Service is Important

Of late I have been having problems with a number of service providers. I try to give feedback to allow them to improve.

Barclays have a problem with their online banking – they sometimes drop people from your payee list. This is only meant to happen after 14 months. They dropped my credit card provider from the list and that gets paid every month. Another entry does not seem to be correct having the wrong reference. This dropping payees is listed as a known issue and I was told it may happen again. The online banking site is a bit of a mess – you can’t delete payees yourself.

Direct Line send out generic letters on payment failures and the staff blame it on an “automated system”. This is not acceptable. If you have generic letters make the effort to have suitable generic messages. Post is slow and the problem may have been resolved by the time the letter reaches you.

After cancelling my policy Direct Line sent me a letter offering me the chance to stop the cancel. The date on the letter was one day before the policy was due to stop and it arrived 5 days after I would have been able to do anything. This is pure waste.

I am also concerned about Amazon. I have a parcel that was due to be delivered yesterday that failed to arrive. According to the form it was out for delivery but failed to arrive and is now delayed by a week.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s